PRIVACY POLICY

Symmetry Center (SYMMETRY ELITE POLY CLINIC L.L.C) (“we”, “us”, or “our”) is a licensed medical clinic operating in Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, store, and protect personal data when you access or use our website https://symmetrycenter.ae (the "Site").

By using the Site, you acknowledge and agree to the collection and processing of information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Site.

1. Information Collection and Use

We collect personal information only where it is voluntarily provided by you and solely for legitimate business, communication, and service-related purposes.

The Site does not provide medical consultation or treatment, and no medical records are collected through the Site.

2. Personal Data We Collect

When using the Site, you may voluntarily provide personally identifiable information, including but not limited to:

  • Full name
  • Email address
  • Phone number

Providing personal data is optional. However, failure to provide certain information may limit our ability to respond to inquiries or provide requested information.

3. Purpose of Processing

We process personal data for the following purposes:

  • Responding to inquiries submitted through contact forms or direct communication
  • Providing information about our services and clinic
  • Appointment coordination and follow-up communication
  • Customer relationship management
  • Marketing and informational communications, where permitted by applicable law

You may opt out of marketing communications at any time using the methods described in Section 9.

4. Data Processing and Storage

Personal data is processed and stored using secure systems and authorized third-party service providers, including amoCRM, for customer relationship management and communication purposes.

We do not sell, rent, or trade personal data to third parties.

Your data may be stored and processed in the United Arab Emirates or in other jurisdictions where our service providers operate. By submitting your information, you consent to such processing and transfer in accordance with this Privacy Policy and applicable data protection laws.

5. Disclosure of Personal Data

We may disclose personal data only in the following limited circumstances:

  • With your explicit consent
  • To provide services, including communication and marketing, through authorized service providers
  • To comply with legal or regulatory obligations
  • To protect the rights, safety, or property of Symmetry Center
  • To prevent or investigate suspected fraud, misuse, or unlawful activity
  • To protect the personal safety of users or the public

Any third-party service providers engaged by us are contractually required to maintain confidentiality and process data solely for authorized purposes, including communication and marketing support where applicable.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

While we take appropriate measures to safeguard your data, no method of transmission or electronic storage is entirely secure. Therefore, absolute security cannot be guaranteed.

7. Your Rights

Subject to applicable UAE data protection laws, you have the right to:

  • Request access to your personal data
  • Request correction or updating of inaccurate or incomplete information
  • Request deletion of your personal data, where legally permissible
  • Withdraw consent for marketing communications at any time using the opt-out methods described in Section 9

Requests may be submitted using the contact details provided below.

8. Cookies and Tracking Technologies

Our Site may use cookies or similar technologies to enhance functionality, analyze usage, and improve user experience.

You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

9. Marketing Communications and Opt-Out

The Company may send the User notifications about new products and services, special offers, and various events via phone, email, WhatsApp, or other communication channels.

By submitting your contact information on our website, you expressly consent to receive such marketing and informational communications from us.

You have the right to opt out of receiving marketing communications at any time.

To unsubscribe, you can:

  • Contact us via email at: symmetryelitepolyclinic@gmail.com
  • with the subject line “Opt-out of marketing communications”
  • Inform us via WhatsApp or phone
  • Use any available unsubscribe mechanism provided in the message

Alternatively, the User may opt out at any time by sending an email request to symmetryelitepolyclinic@gmail.com
with a request to stop receiving notifications about new products, services, and special offers.

After receiving your request, we will stop sending marketing communications within a reasonable time and in accordance with applicable laws.

10. Third-Party Links

The Site may contain links to third-party websites. Symmetry Center is not responsible for the privacy practices, content, or policies of external websites.

Users are encouraged to review the privacy policies of such websites independently.

11. Legal Entities

Symmetry Center operates multiple licensed entities in Dubai, United Arab Emirates.

This website may represent services provided by the following licensed entities:

  • SYMMETRY ELITE POLY CLINIC L.L.C – medical clinic services
  • SYMMETRY PERSONAL SPORT COACHING SERVICES L.L.C – wellness and coaching services

Each entity operates under its respective trade license and complies with applicable regulations in the United Arab Emirates.

12. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to contact us regarding the processing of your personal data, please contact us using the details below:

Email: symmetryelitepolyclinic@gmail.com
Phone: +971544085700
Address: Al Wasl Road, Jumeirah 3, Triple 777 Center, Shop G-19, Dubai, UAE, Dubai, Dubai 00000 United Arab Emirates